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Desktop Support
Smart Hands Solution
Freelance IT Contractor
Senior Network and Desktop Professional with over 25 + years of experience in design, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security
My technical skills combined with my extensive experience in customer services pertinent to help desk activities match up perfectly with your job description of Help Desk Technician position. During the 22 years’ experience as a Senior Help Desk Administrator, I developed and enhanced my customer services and technical skills relevant to today’s industry.
Working in a highly dynamic work environment has given me the expertise required to handle difficult customers with professionalism and dexterity. At the N.O.W. Networks I was responsible for providing Tier one technical support to customers by responding to tickets generated in response to technical problems pertaining to their email addresses, hardware, software programs and peripherals. A majority of the calls I have received from customers complaining, have been addressed to on the very first time – due to which I have been named Employee of the Quarter 3 times in a single year.
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Microsoft Certified System Engineer (MCSE)
ITIL Foundations Certified (ITIL)
C++ Certification
A+ Professional
Certified Internet Webmaster
Seén Cox
Freelance IT Contractor
